Skills to Achieve (Sales)
Learning to communicate effectively for negotiation and closing sales.
Acquiring a deep knowledge of the products or services you will sell, including their features, benefits, and differentiators from the competition.
Developing the ability to listen attentively to customers, understand their needs, and tailor the sales pitch according to their specific requirements.
Cultivating empathy to understand the emotions and needs of customers, establish a connection, and create a positive buying experience.
Learning to manage time and prioritize sales activities efficiently, optimizing resources to achieve successful results.
Developing the ability to maintain a positive and resilient mindset in the face of rejection, learning to turn it into an opportunity for growth and continuous improvement.
Learning to follow up on sales opportunities, maintain constant communication with customers, and achieve successful closings.
Acquiring effective negotiation techniques and learning to successfully close sales, overcoming objections and generating commitment from the customer
Developing teamwork skills, collaborating with other members of the sales team, and sharing knowledge and resources to achieve better results.
Promoting ethical and responsible conduct in sales practices, respecting confidentiality, treating customers with integrity, and fostering long-term business relationships.
Temario (Sales)
- Definition and Concept of Sales
- Importance of Sales in a Company
- Profile and Characteristics of a Successful Salesperson
- Market Research and Competitor Analysis
- Identifying Customer Needs
- Setting Sales Goals
- Active Listening and Empathy
- Verbal and Non-Verbal Language
- Assertive Communication
- Prospecting Clients and Lead Generation
- Approach and Product or Service Presentation
- Handling Customer Objections
- Closing the Sale and Post-Sale Follow-Up
- Basic Principles of Negotiation
- Negotiation Strategies and Tactics
- Problem Solving and Seeking Win-Win Agreements
- Importance of Customer Retention
- Building Long-Term Relationships
- Creating Added Value and Customer Service
- CRM (Customer Relationship Management)
- Sales Process Automation
- Social Media and Digital Marketing Applied to Sales
- Ethical Values and Principles in Sales
- Honesty, Transparency, and Responsibility
- Ethics in Managing Information and Customer Relationships
- Self-Awareness and Skills Development
- Time Management and Personal Organization
- Motivation and Overcoming Obstacles